Thank you for shopping at Beauty Secret by ZA. We appreciate your business and want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
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Returns
1.1. Initiating a Return:
To initiate a return, please contact our customer service team at sales@beautysecretbyza.com within 10 days of receiving your order. Please provide your order number, the item(s) you would like to return, and the reason for the return.
1.2. Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
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Refunds
2.1. Processing Time:
Once we receive your return request, we will inspect the item and notify you of the approval or rejection of your refund. Refunds will be processed within 5 days of approval.
2.2. Method of Refund:
Refunds will be issued to the original payment method used for the purchase.
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Shipping Costs
4.1. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
4.2. Non-Refundable Shipping:
Original shipping charges are non-refundable.
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Contact Us
If you have any questions about our Return Policy, please contact us at sales@beautysecretbyzallc.com.
